Terms of Service

Effective Date: 01/05/25

These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By using our website, placing an order, or engaging with our content, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or services.

Use of the Website

  • Eligibility: To use our website, you must be at least 18 years of age or have the consent of a parent or guardian.

  • Account Creation: You may be required to create an account to make purchases or access certain features of the website. You are responsible for maintaining the confidentiality of your account credentials and agree to notify us immediately of any unauthorized use of your account.

  • Prohibited Uses: You agree not to use our website for any illegal, harmful, or unauthorized purpose. This includes but is not limited to:

    • Violating any local, state, or international laws.

    • Interfering with or disrupting the website or its servers.

    • Impersonating another person or entity.

Products and Pricing

  • Product Descriptions: We make every effort to ensure that our product descriptions, images, and prices are accurate, but we cannot guarantee that all information is free from errors. If a mistake is discovered, we will correct it as soon as possible.

  • Pricing: All prices are listed in USD (United States Dollar), and we reserve the right to modify pricing at any time without notice. Sales tax, shipping, and handling fees will be added at checkout, as applicable.

  • Availability: All products are subject to availability. In the event that a product is out of stock, we will notify you and provide options for a refund, exchange, or backorder.

Orders and Payment

  • Order Acceptance: By placing an order on our website, you are offering to purchase a product. We reserve the right to accept or decline any order for any reason.

  • Payment:

    When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

    • Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

    • Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

    You agree to provide accurate and complete payment information when making a purchase. Your payment will be processed by our secure payment processor.

  • Order Confirmation: You will receive an order confirmation email once your purchase has been completed. If you do not receive this email, please contact us to verify your order status.

Shipping and Delivery

  • Shipping: Shipping charges and delivery times will be calculated during the checkout process.

  • Order Processing Time: We typically process and ship orders within 5 business days of receiving the order, excluding weekends and holidays. Shipping times may vary depending on your location.

  • Delivery Issues: We are not responsible for delays caused by third-party shipping carriers or issues beyond our control. If your order is damaged during shipping, please contact us within 7 days to file a claim.

Returns and Exchanges

  • Return Policy: Please read our return policy here.

Intellectual Property

  • Copyright and Trademarks: All content on our website, including images, text, logos, and designs, is the property of Hellbent and is protected by copyright and trademark laws. You may not use any of our intellectual property without our express written consent.

  • User Content: By submitting any content (such as reviews, photos, or feedback) to our website or social media platforms, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and promote the content in connection with our business.

Limitation of Liability

To the fullest extent permitted by law, Hellbent will not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or products. This includes, but is not limited to, damages resulting from:

  • Product defects or dissatisfaction.

  • Delays or issues with shipping or delivery.

  • Loss of data or access to the website.

Indemnification

You agree to indemnify and hold harmless Hellbent, its affiliates, employees, and agents from any claims, damages, losses, or expenses arising out of your use of our website or violation of these Terms.

Privacy Policy

Your use of our website is also governed by our Privacy Policy, which can be found here

Modifications to the Terms

We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our website after any changes to the Terms will constitute your acceptance of the new terms.

Governing Law

These Terms are governed by the laws of the United States and California. Any disputes or claims arising from or related to these Terms shall be resolved in the courts located in California, unless otherwise required by applicable law.

Contact Us

If you have any questions about these Terms of Service or your experience on our website, please contact us.